Careers

Registered Dental Assistant (RDA)

As a dental assistant at Dental Partners of Boston, your role is integral to the smooth and efficient operation of our dental practice. You work closely with dentists, hygienists, and patients, providing valuable support. Your dedication to excellence, teamwork, and patient-centered care is evident in your day-to-day interactions, creating a positive and satisfying experience for our patients. In addition to your clinical responsibilities, you play a vital part in building trust with each patient and fostering a comfortable environment. Collaboration within the dental assistant and hygiene teams ensures our state-of-the-art facility runs seamlessly. Upholding our core values, which include accountability, vulnerability, reliability, and respect, is central to our patient-centered practice. We’re committed to continuous improvement, both in your assisting skills and in delivering exceptional customer service, to provide the best possible care for our patients while staying updated on dental advancements through continuous education.

Core Responsibilities

• Patient Preparation: Dental assistants prepare treatment rooms for patient care, ensuring all necessary instruments, materials, and equipment are ready for procedures.
• Assisting During Procedures: They assist dentists during various dental procedures, such as fillings, extractions, root canals, and crown placements, by passing instruments, providing suction, and retracting tissues as needed.
• Taking X-rays: Dental assistants may take and process dental radiographs (X-rays) as the dentist directs to assist in diagnosis and treatment planning.
• Sterilization and Infection Control: They maintain strict infection control protocols, including instrument sterilization, disinfecting treatment areas, and properly disposing of hazardous materials.
• Instrument Maintenance: Keeping dental instruments, equipment, and materials organized, clean, and in good working condition is a fundamental responsibility.
• Chairside Assistance: They ensure patients are comfortable and well-positioned in the dental chair, making necessary adjustments and providing support during procedures.
• Dental Impressions: Taking impressions of patients’ teeth for various purposes, such as creating molds for crowns, bridges, or orthodontic appliances.
• Laboratory Work: Some dental assistants may perform tasks in the dental laboratory, such as pouring and trimming models, fabricating temporary crowns, or making orthodontic appliances.
• Supply Management: Keeping track of inventory and ordering dental supplies, materials, and equipment as needed to maintain a well-stocked and efficient dental practice.
• Radiation Safety: Ensuring that radiographic equipment is operated safely and that patients and staff are protected from unnecessary radiation exposure.
• Digital Recordkeeping: Managing electronic health records and digital imaging systems to maintain accurate and up-to-date patient information.
• Emergency Assistance: Being trained to respond to medical emergencies in the dental office, including administering CPR if necessary.
• Communication: Effective communication with patients to alleviate anxiety and answer their questions about treatment plans and appointments.
• Compliance with Regulations: Adhering to state and federal regulations and standards regarding patient care, radiation safety, and infection control.

What Winning Looks Like

Your dental skills continue to expand. You can accomplish accelerated tasks and procedures. You can work proficiently with all specialties. You are prepared for each procedure every time. You communicate well with other teams. Your patients are comforted by your presence and support. You successfully follow all laboratory cases to ensure they are present at the appointment. You are considered a team player, always asking others how you can assist. Your team relies upon you to be a key player. You adhere to and thoroughly understand the regulations and safety protocols of infection control and HIPAA policies of the practice.

Dress Code

Black Scrubs, clean, void of wrinkles Black shoes with leather tops Proper grooming for a clinical team member is essential in maintaining a hygienic and professional appearance. This includes wearing clean, neatly pressed clinical attire, such as scrubs, which should be changed daily. Hair should be tied back or covered to prevent any contamination. Minimal, if any, visible jewelry is recommended, and nails should be short and clean to minimize the risk of cross-contamination. Additionally, maintaining good oral hygiene and using a mask when necessary is crucial to ensure a safe and sterile environment for patients and team members. Overall, a well-groomed clinical team member contributes to a clean and professional healthcare setting. Due to the nature of the business, perfumes are not encouraged. If you wear a fragrance, please do so minimally. Remember, some patients may have sensitivity to it.

Deal Breakers

At Dental Partners of Boston, we value excellence in patient care and uphold core values to ensure a patient-centered practice. When considering future employees, there are specific deal breakers that we take seriously. These deal breakers include needing more essential credentials and qualifications, displaying inadequate clinical skills or poor infection control practices, and showing ineffective communication skills, which are pivotal in patient interactions. Unprofessionalism, incompatibility with the team, and a lack of attention to detail are also deal breakers, as they can hinder the smooth functioning of our practice. Ethical concerns, resistance to continuing education, and a history of legal or ethical issues are further factors that can affect hiring decisions. Poor patient relations, limited availability, and a lack of empathy for patients are additional deal breakers. Inadequate technical proficiency and non-compliance with dental regulations also fall into this category. Our patients trust us to provide the best care, and our employees play a crucial role in upholding these standards.

Registered Dental Hygienist (RDH)

As a Dental Hygienist, you will be a vital part of our dental practice, providing essential oral care education and maintaining a safe environment. This role embodies our core values of enlightenment, joy, leadership, equilibrium, teamwork, and excellence, guiding every aspect of your work.

Core Responsibilities

Patient Assessment: Conduct assessments, including medical history and blood pressure checks.

• Dental Cleanings: Perform thorough dental cleanings, scaling, and polishing to remove plaque, tartar, and stains.
• Oral Health Education: Educate patients on proper oral hygiene and its connection to overall health.
• Diagnostic Imaging: Take dental radiographs to diagnose and monitor oral conditions.
• Periodontal Care: Provide non-surgical periodontal therapy for gum diseases.
• Fluoride Treatments: Collaborate in applying fluoride to prevent tooth decay and strengthen enamel.
• Oral Cancer Screening: Perform screenings for early cancer detection.
• Record Keeping: Maintain accurate patient records, including treatment plans.
• Infection Control: Ensure strict infection control protocols.
• Instrument Sterilization: Properly sterilize dental instruments and equipment.
• Appointment Scheduling: Assist in scheduling patient appointments
• Collaboration: Collaborate with the dental team for comprehensive patient care and stay updated through continuous education

What Winning Looks Like

The ideal candidate for this role is clinically skilled and knowledgeable in dental hygiene. They perform procedures with precision and attention to detail. Strong communication skills are necessary to interact with patients effectively. Empathy and compassion are essential to create a comfortable environment. Manual dexterity, professionalism, problem-solving abilities, and a commitment to ongoing education are also required. Collaboration within the clinical team will be essential. Your practice is strong, with minimal cancellations. Patients prefer to wait to see you even if it means the wait is longer. Your team relies upon you to be a key player. You adhere to and thoroughly understand the regulations and safety protocols of infection control and HIPAA policies of the practice.

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Dress Code

Black Scrubs, clean, void of wrinkles Black shoes with leather tops Proper grooming for a clinical team member is essential in maintaining a hygienic and professional appearance. This includes wearing clean, neatly pressed clinical attire, such as scrubs, which should be changed daily. Hair should be tied back or covered to prevent any contamination. Minimal, if any, visible jewelry is recommended, and nails should be short and clean to minimize the risk of cross-contamination. Additionally, maintaining good oral hygiene and using a mask when necessary is crucial to ensure a safe and sterile environment for patients and team members. Overall, a well-groomed clinical team member contributes to a clean and professional healthcare setting. Due to the nature of the business, perfumes are not encouraged. If you wear a fragrance, please do so minimally. Remember, some patients may have sensitivity to it.

Deal Breakers

At Dental Partners of Boston, we value excellence in patient care and uphold core values to ensure a patient-centered practice. When considering future employees, there are specific deal breakers that we take seriously. These deal breakers include needing more essential credentials and qualifications, displaying inadequate clinical skills or poor infection control practices, and showing ineffective communication skills, which are pivotal in patient interactions. Unprofessionalism, incompatibility with the team, and a lack of attention to detail are also deal breakers, as they can hinder the smooth functioning of our practice. Ethical concerns, resistance to continuing education, and a history of legal or ethical issues are further factors that can affect hiring decisions. Poor patient relations, limited availability, and a lack of empathy for patients are additional deal breakers. Inadequate technical proficiency and non-compliance with dental regulations also fall into this category. Our patients trust us to provide the best care, and our employees play a crucial role in upholding these standards.

Patient Care Coordinator (PCC)

At Dental Partners of Boston, you will be crucial in ensuring a seamless and patient-centric experience at the practice. The PCC serves as the first point of contact for patients, demonstrating empathy and compassion to alleviate any anxieties. With a focus on excellent customer service, organizational prowess, and tech-savviness, they manage appointments, assist with check-in procedures, and provide valuable information on treatment plans and oral health. This role is dedicated to making patients feel comfortable and well-informed, embodying the core values of the practice, and contributing to the overall success by fostering patient loyalty and satisfaction.

Core Responsibilities

Exhibit exceptional telephone skills for effective patient communication

• Obtain accurate information for the Insurance Department to Verify insurance coverage eligibility and obtain necessary pre-approvals or authorizations for treatment.
• Reduce no-shows and optimize resource utilization by monitoring the Patient Communication software via reminders via phone, email, or text.
• Maintain organized and secure electronic and paper medical records, ensuring privacy regulation compliance.
• Act as a liaison between patients and clinical providers, advocating for patients’ needs and addressing their concerns.
• Assist patients with billing inquiries, explaining charges, and clarifying insurance coverage and payment options.
• Provide support in accessing community resources, support services, or financial assistance programs when needed.
• Handle inquiries and facilitate communication between patients and healthcare providers to resolve issues.
• Collaborate with clinical and administrative teams to ensure patients receive comprehensive and coordinated care.
• Proficiently use electronic health record (EHR) systems, appointment scheduling software, and other healthcare management tools.
• Greet and assist patients upon arrival, ensuring a positive and welcoming experience in the office.

Possess personal attributes such as:

• Empathy
• Organization,
• Attention to detail
• Problem-solving skills
• Tech-savviness
• Discretion with confidential information.
• Demonstrate strong teamwork by collaborating with various team members and handling conflicts professionally.
• Maintain a positive appearance and demeanor, exceeding patient expectations and becoming a trusted point of contact.
• Proficiency in using Word, Excel, and computer skills to streamline processes.

What Winning Looks Like

You maintain a professional appearance and demeanor. You are self-supervised, detail-oriented, and remain open to learning. You are confident and confirm how to exceed a patient’s expectations. You are a careful and thoughtful listener. Patients and providers request you specifically To take care of their needs. You understand your role in dentistry and have a keen understanding of how the revenue cycle supports the operation. You must maintain an updated list ASAP. Look for opportunities to schedule with the intention of your assigned providers. You respect patient’s privacy, and you are thoughtful when discussing finances. Your team relies on you, and your absence is noticed.

Dress Code

Attire Guidelines: The base color of your clothing should be solid black, including tops, pants, skirts, dresses, and suits. Your attire should be ironed, well-fitted, and not require constant adjustment throughout the day. Clothing styles such as cold shoulders, off-the-shoulder, midriffs, plunging necklines, or back cutouts are inappropriate for DPB.

Restrictions on Attire: Gym, yoga, or workout attire, club clothing, five-pocket jeans, dungaree/jean fabric of any color, sweater with pulls or pills, and leggings (unless worn with a dress) should not be worn at DPB.

Nails: If you wear nail polish, it should be conservative in length and color. Nail polish must be well-maintained, and bare nails are also acceptable.

Tattoos and Piercings: Large visible tattoos and face piercings are prohibited at DPB.

Headwear and Footwear: Hats, hoods, winter scarves, and winter boots are not in the dress code.

Makeup: Wearing makeup is allowed, but it should be applied in a way that looks appropriate during business hours. Remember, the goal is to project a professional and sophisticated image that aligns with DPB’s values. By adhering to these guidelines, you will represent DPB effectively and contribute to a positive image for the practice. The way we define the method demonstrates your alignment with DPB core values: Enlightenment and Teamwork.

Deal Breakers

At Dental Partners of Boston, we value excellence in patient care and uphold core values to ensure a patient-centered practice. When considering future employees, there are specific deal breakers that we take seriously. These deal breakers include needing more essential credentials and qualifications, displaying inadequate clinical skills or poor infection control practices, and showing ineffective communication skills, which are pivotal in patient interactions. Unprofessionalism, incompatibility with the team, and a lack of attention to detail are also deal breakers, as they can hinder the smooth functioning of our practice. Ethical concerns, resistance to continuing education, and a history of legal or ethical issues are further factors that can affect hiring decisions. Poor patient relations, limited availability, and a lack of empathy for patients are additional deal breakers. Inadequate technical proficiency and non-compliance with dental regulations also fall into this category. Our patients trust us to provide the best care, and our employees play a crucial role in upholding these standards.